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Shipping and delivery

Express courier across Italy, tracking included with every order. The rate depends on what is in your basket: they are all listed below, so there are no surprises at checkout.

01
Express courier
In Italy we deliver in 3-5 working days, tracking included. Orders placed before 10:00 CET leave the same working day.
02
Free from €100
In Italy, on standard-shipping items. Sugared almonds and confectionery travel in an insulated box and are always paid for: that box costs us as much as it costs you.
03
From parcel to pallet
A vase, a garden table and a thousand wedding favours do not travel the same way. Every format has its own rate, and it is written below.

Rates and delivery times

Choose your delivery country: rates change with the destination, and they also change with the type of item you are buying.

Delivery country
Italy
Free shipping from €100
Shipping type
Times
Cost
Free
Standard Most of the catalogue, oversized parcels and half pallets included
3-5 working days
Cost €8.90
Free From €100
With insulated box Sugared almonds, chocolate and confectionery
3-5 working days
Cost From €5.00 €10.90 below €69; €10.00 above €130
Free Never free
Pallet Wholesale orders on a pallet
5-7 working days, by appointment
Cost Free
Free Always
Bulky Heavy or oversized items
5-7 working days, by appointment
Cost From €24.90 Rises in weight bands, up to €129.90 above 200 kg
Free Never free

The shipping type is decided by the item, not by you: you see it applied at checkout before paying. During holiday periods deliveries can run 1-3 working days late. Pallet deliveries are arranged by phone with the courier.

The questions we get most often

When does my order leave?
Orders received before 10:00 CET on a working day leave the same day; those received later leave the next working day. Saturdays, Sundays and public holidays do not count.
How do I track my parcel?
As soon as the courier collects the order you get an email with the tracking number, and you can follow the parcel to your door. If you cannot find that email, check your spam folder before writing to us: that is where it is nine times out of ten.
Why does shipping cost a different amount from one order to the next?
Because it does not depend on the price but on what you are buying. Every item in the catalogue has a shipping class: standard, insulated box, oversized parcel, half pallet, pallet, bulky. The basket applies the rate of the most demanding class it contains.
Why are sugared almonds excluded from free shipping?
Because they travel in an insulated box that keeps them from arriving melted or broken. That box is a real cost on every shipment, and we do not hide it inside the product price: it stays on the shipping line, where you can see it.
Do you deliver to the door of my flat?
No. The courier delivers at street level. For bulky items and pallet deliveries someone has to be able to take the goods at the address given: the courier calls beforehand to agree on a day.
I got the delivery address wrong. What now?
Write to us straight away, before the order leaves: while it is still being prepared we can correct it ourselves. Once the parcel has gone, any change is up to the courier, may carry a cost, and we cannot guarantee it.
The parcel arrived damaged.
Accept the delivery writing "riserva di controllo" (accepted subject to inspection) on the courier's note, then photograph the parcel still sealed and the courier label, and send everything to assistenza@larcolaio.com.
Customer service
If something is not right, we answer.
assistenza@larcolaio.com
We reply Monday to Saturday, 9:00 to 19:30 CET. On WhatsApp the message is already written for you.
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